Warranty and Returns

Terms and Conditions of Sale

WARRANTY

All McFarlane-manufactured products are warranted for one (1) year from the date of sale to the original consumer against defects in workmanship and materials. McFarlane’s obligation is limited to repair or replacement of the defective product at our discretion once returned, prepaid, to the factory. Defects resulting from incorrect installation, improper usage, or handling are excluded. Products not manufactured by McFarlane are covered under the original manufacturer’s warranty. Please contact our Returns Department before returning non-McFarlane products for guidance. This warranty gives you specific legal rights, and you may also have other rights which vary by state.  

EXCEPT AS PROVIDED IN THIS AGREEMENT, THERE ARE NO EXPRESS WARRANTIES COVERING THE PRODUCTS, AND MCFARLANE SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO, OR RESULTING FROM ANY DAMAGE TO, OR DEFECT IN, SAID PRODUCTS. TO THE EXTENT ALLOWED BY LAW, EXCEPT FOR THE WARRANTY EXPRESSLY PROVIDED IN THIS AGREEMENT, MCFARLANE HEREBY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

CJ Aviation Warranty

RETURNS POLICY

We accept returns on most new, unused items within 30 days of delivery.

To request a return, contact our Returns Department at [email protected] or 800-544-8594 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

Report any discrepancies or damages within five (5) days of delivery. Original packaging must be kept for verification.

Conditions:

• Items must be unused, in original packaging, and in sellable condition.
• Custom or special-order items and opened spark plug packages are non-returnable.
• A minimum 10% restocking fee may apply to non-defective returns.
• Returns must include valid FAA identification (part and lot numbers).
• Product kits are eligible for return only when all original components are included and returned together.
• It is the customer’s responsibility to verify part eligibility for their specific application prior to installation. McFarlane is not liable for parts installed incorrectly based on suggested or assumed applicability. The purchaser or installer must confirm compatibility before proceeding with installation.

CORE POLICY

View core return information

Each Manufacturer has a different policy regarding what is acceptable for core returns. Contact a McFarlane representative at [email protected] before returning core for information and instructions. Cores returned must be complete and “AS REMOVED” from the aircraft on which they were operating.

Returning an incomplete and/or damaged core or a core different from the model/part number of the part requested in exchange may result in deductions from the core deposit. Some cores may be unacceptable and may be of zero value as a core. Cores that are severely damaged, not of the appropriate model/part number, have major parts missing, or that do not have data plates, for example, may be rejected and will be returned to the customer at the customer’s expense. Returning a core later than 30 days after the date of purchase of the exchange part associated with the core may result in deductions from the core deposit.

Shipping & Refunds:

• Customers are responsible for return shipping on non-defective items.
• Shipping costs may be refunded upon evaluation; however, the customer assumes all risk of loss or damage while the item is in transit. McFarlane covers shipping for defective parts.
• Refunds are issued to the original payment method within 10 business days of return inspection.

Return Address:

McFarlane Aviation, LLC

Attn: Returns Department

682 E 1700 Road, Building C

Baldwin City, KS 66006